Privacy Policy

Privacy Policy

Nova Medical Hair Transplant Website: novamedicalhairtransplant.com Last updated: June 2026

Introduction

Nova Medical Hair Transplant (“Nova Medical,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website and contact us regarding our services. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have over your information.

This policy applies to information collected through our website (novamedicalhairtransplant.com), our consultation request forms — including forms hosted on third-party platforms such as Facebook and Instagram — and any direct communications between you and our team.

What Information We Collect

Consultation request information. When you submit a consultation request — whether through our website contact form or through an advertising platform such as Facebook or Instagram — we collect the information you provide. This typically includes your first name, phone number, email address, the treatment or service you are interested in, and your preferred timing for scheduling.

Communication information. When you contact us by phone, text message, or email, we collect the contents of those communications and any personal information you share during them.

Website usage information. Our website may collect standard technical information when you visit, including your IP address, browser type, pages visited, and time spent on the site. This information is collected through cookies and similar technologies, including advertising pixels operated by third parties such as Meta Platforms Inc. (Facebook and Instagram). See the Cookies and Advertising section below for more detail.

How We Use Your Information

We use the information we collect to:

  • Respond to your consultation request and answer any questions you have about our services
  • Contact you by phone, text message, or email to schedule or confirm a consultation appointment
  • Send appointment reminders and follow-up communications related to your consultation or treatment
  • Connect you with the appropriate clinical staff or the clinic at which your appointment will take place
  • Improve our website and communications based on how visitors interact with them
  • Comply with applicable legal obligations

We will only contact you by text message or phone if you have provided your number in connection with a consultation request, which constitutes consent to be contacted via those channels in relation to that request. You may withdraw this consent at any time by replying STOP to any text message or by contacting us directly.

Who We Share Your Information With

The treating clinic. If you book a consultation, your contact information and relevant details about your inquiry will be shared with the clinical team responsible for your appointment so they can prepare for and conduct your consultation.

Service providers. We use third-party service providers to help us manage consultation requests, communications, and scheduling. These may include customer relationship management (CRM) platforms, messaging services, and appointment scheduling tools. These providers process your information on our behalf and are bound by confidentiality obligations. They are not permitted to use your information for their own purposes.

Marketing platforms. We advertise on platforms including Facebook and Instagram, operated by Meta Platforms Inc. If you submit a consultation request through a lead form embedded in a Facebook or Instagram advertisement, your information is initially processed through Meta’s systems before being transmitted to us. Meta’s own privacy policy governs how they handle information collected through their platforms and can be found at facebook.com/privacy/policy.

Legal requirements. We may disclose your information if required to do so by law, court order, or government authority, or where we believe disclosure is necessary to protect our legal rights or the safety of any individual.

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

Cookies and Advertising

Our website uses cookies — small text files stored on your device — for standard website functionality. 

If you have submitted a consultation request through one of our Meta advertisements, information you provided in that form (including your name, phone number, email, and procedure interest) was collected by Meta on our behalf and transmitted to our team. This information is used solely to respond to your consultation request.

You can opt out of interest-based advertising on Facebook and Instagram through your account settings on those platforms. You can also manage cookies through your browser settings, though disabling cookies may affect how our website functions.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including responding to your inquiry, managing any ongoing relationship, and meeting any applicable legal or regulatory obligations. If you have not proceeded with a consultation and have not had any further contact with us, we will not retain your information beyond a reasonable follow-up period.

You may request that we delete your information at any time (see Your Rights below).

Your Rights

Under PHIPA and PIPEDA, you have the following rights regarding your personal information:

Access. You may request a copy of the personal information we hold about you.

Correction. If any information we hold about you is inaccurate or incomplete, you may request that we correct it.

Withdrawal of consent. You may withdraw your consent to our use of your information for marketing or follow-up communications at any time. Withdrawal of consent does not affect any use of information that took place before the withdrawal.

Deletion. You may request that we delete your personal information, subject to any legal obligations that require us to retain certain records.

To exercise any of these rights, please contact us using the information below. We will respond within 30 days.

If you believe we have not handled your personal information appropriately, you have the right to file a complaint with the Office of the Information and Privacy Commissioner of Ontario (IPC) at ipc.on.ca.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when it was last revised. Continued use of our website or services after any update constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.